SERVICE DELIVERY MECHANISM TO GET A BOOST AT
ESTATE OFFICE: DEPUTY COMMISSIONER
Vinay Kumar
Chandigarh
The Chandigarh Administration is fully committed to provide
transparent and efficient governance to the people of the City Beautiful. To
ensure this, the officials periodically review the functioning of various
departments to implement new measures aimed at attaining the objective. Keeping
this objective in mind, Sh. Mandip Singh Brar, the Deputy Commissioner-cum-
Estate Officer, Chandigarh, held a meeting at DC office Chandigarh with the
head of departments of Estate office. Expressing concerns over the rising
number of pending files and court cases, the Estate Officer has directed the
Estate branch heads to pay special attention on the work related to their
respective branches. He further divulged that two Senior Assistants will be
deputed for the purpose of assisting common people at the Estate Office on the
reception from Monday i.e. 22nd of July. These officials will guide people
visiting the office about the services they require. Besides this, the
officials would also scrutinize the documents of the people and assist them in
completing the same. The main feature of this initiative will be the token
system so as to avoid the rush and problems such as jumping the queue. This
novel initiative would support the visitors and prevent them from facing any
harassment. He also divulged that a new software developed by the NIC would
also be put into trial run for a period of one month from Monday to track the
pendency of files henceforth. This will aid in timely disposal of files, monitoring
of work done by different branches of Estate Office. Sh. Mandip Singh Brar has
ordered all the officers resolve the issue of pending Court Cases and deal with
the fresh cases in a timely manner. He also warned that stringent disciplinary
action will be taken against negligent officers. It was also emphasized that
providing hassle-free and time bound services to the people is the primary duty
of every official, therefore the policy of zero tolerance towards negligence at
work will be adopted. He also directed the employees to speedily dispose all
the pending cases and pay special attention to the ones related to the judicial
matters. Dwelling upon coordination between various branches as the key to a
clean and robust governance model, the Deputy Commissioner also informed that a
meeting would be held every month to review the working of various branches and
departments.
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