“Know Your Case Scheme &
Public Grievances Redressal Camp” in all police stations
Today Know
your case & Public Grievances Redressal Campaign CP are
organized in unified way i.e. on every 1st Saturday of every month. The
objective of these schemes is to provide easily accessible and speedy machinery
for redressal of grievances. Implementation of these directives on a sustained
basis would go a long way in creating confidence in public. “Know your case” scheme
was launched by Chandigarh Police in 2013 under the title to bring greater
transparency and accountability in police functioning. Under this scheme,
citizen visits the concerned Police Stations/units and also in Traffic Lines
Sector-29, Chandigarh to check the status of their cases, complaints and also
traffic challans. Under this scheme, complainant can visit the concerned police
station/unit to know the status of investigation/inquiry. To bring greater transparency
and accountability in police functioning, Chandigarh Police also launched
another scheme under title
“Public Grievances Redress Campaign” in July 2017 in all PS of Chandigarh to redress grievances / complaints of public. The main idea behind this scheme is to redress/dispose maximum complaints/grievances of general public more effectively and in the short span of time. This Campaign was organized in all PS/units from 10 AM to 2 PM. The SDPO’s and concerned DSP’s personally supervise this campaign. During this, total 434 persons visited the Police Stations, units under these schemes. 392 persons visited under Public Grievances camp and 42 persons visited under Know your case Scheme. Total 271 complaints have been disposed off during Public Grievances Redressal camp. SDPOs of each sub-division also reviewed the process personally by spending adequate time at police stations of their sub-division. The facts of complaints were discussed with complainants. During the camp problems/issues discussed and instructions/directions regarding these have been issued to concerned Police officials/Beat staff to comply with accordingly. During the meeting a healthy interaction was made between police and public.
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